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Noticeboard

Patients allocated with a usual Doctor

All patients at the Wooda are registered with the practice but are allocated a usual Doctor to ensure continuity of care.  If you would like to be reminded of who your usual Doctor is, please contact the Reception team who will be happy to help you.

Practice Policies

What can you expect from the NHS?

The NHS constitution sets out the rights and responsibilities for everyone providing NHS services and for all service users - please see www.NHSChoices.nhs.uk for more information

 

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the reception team and maybe subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will follow the guidelines provided by the local team of NHS England. - this may include calling the police depending upon the scale of the abuse and may ultimately lead to removing the patient from the practice's list.  

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