***CHANGES TO ALL APPOINTMENT BOOKINGS***

The Wooda Surgery remains open for business however in order to protect our most vulnerable patients, our staff and Doctors we have made some temporary changes to our access to the building and our appointment booking process.

Due to the latest government advice, we are trying to slow the spread of the Coronavirus -COVID-19. We are therefore using a full Telephone Triage system as from Monday 16th March to reduce the visits to the surgery by people with symptoms of "a new fever" or "a new cough".

If you have either of these symptoms, please do not contact the practice in the first instance. Please use NHS 111 online where full triage can be made and advice and guidance given. If you are unable to access the internet for this, please call NHS 111.

If you do not have any of these symptoms but still need to access healthcare, please call our Reception team where a Telephone Triage appointment can be booked.

Patients requiring other routine appointments, i.e. blood tests and regular dressings will be screened accordingly by our Reception team.

Please note that our intercom system will be in operation on the doors into the practice for any patients attending for their booked appointment or general enquiries to enable us to manage the flow of patients in and out of the practice.

We thank you in advance for your cooperation.

PPG AGM poster 2016

The Patient Participation Group (PPG) are a small group of patients of The Wooda Surgery who represent the patient population in shaping the services that we deliver. The key objectives for the Patient Participation Group are:

  • To ensure that patients are involved in decisions about the range and quality of services provided at the Practice.
  • To provide an advocacy for the patients of the Practice when making a change to an existing service or implementing new services.
  • To ensure that the information that we offer to patients is consistently provided in a patient friendly manner.
  • To participate in the continuous improvement of the Practice.

If you would like to get involved, please contact the Practice manager -Kristy Elson to discuss further.

The Wooda Surgery welcome feedback from our patients as this enables us to shape our services with participation from our patient population. If you would like to provide feedback for the PPG to discuss at the next meeting, please complete the feedback form below and pop it into us.  Please note, there is a seperate process for patients who wish to make a complaint or rasie a grievenace. Please see the compliments and complaints item in further information.

Patient feedback for discussion with PPG



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