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Noticeboard

                                   ***CHANGES TO ALL APPOINTMENT BOOKINGS***


CORONAVIRUS UPDATE***
The Wooda Surgery remains open for business however in order to protect our most vulnerable patients, our staff and Doctors we have made some temporary changes to our access to the building and our appointment booking process.


Due to the latest government advice, we are trying to slow the spread of the Coronavirus -COVID-19. We are therefore using a full Telephone Triage system as from Monday 16th March to reduce the visits to the surgery by people with symptoms of "a new fever" or "a new cough".



If you have either of these symptoms, please do not contact the practice in the first instance. Please use NHS 111 online where full triage can be made and advice and guidance given. If you are unable to access the internet for this, please call NHS 111.


If you do not have any of these symptoms but still need to access healthcare, please call our Reception team where a Telephone Triage appointment can be booked.


Patients requiring other routine appointments, i.e. blood tests and regular dressings will be screened accordingly by our Reception team.


Please note that our intercom system will be in operation on the doors into the practice for any patients attending for their booked appointment or general enquiries to enable us to manage the flow of patients in and out of the practice.


We thank you in advance for your cooperation.


PUBLIC NOTICE

We are receiving a lot of calls from patients asking for GP advice on isolation in relation to their health condition. The Government have published some very clear guidance on this in the link attached: https://www.gov.uk/…/guidance-on-social-distancing-for-ever…

Vulnerable patients for Coronavirus (COVID-19)

A number of our patients fall into an extremely vulnerable group, also known as “shield” group. This group of around 1.5 million people nationwide should have received a letter from NHS England, and their names have been held on a central list. We understand this group will receive priority for supermarket home delivery if they cannot get help from their community for collecting shopping.

We recognise that this group does not include many of our patients who are also more vulnerable. We can check against national guidance if any of our patients think they may have been missed.

We cannot provide doctors letters to our many hundreds of other vulnerable patients or their carers, requesting special consideration.

We would urge these people to make use of the fantastic local volunteers who have kindly offered to try and keep everyone in our community safe. This vulnerable group includes those who are:

Aged 70 or older (regardless of medical conditions)

Under 70 with an underlying health condition listed below (ie anyone instructed to get a flu jab as an adult each year on medical grounds):

chronic (long-term) respiratory diseases, such as asthmachronic obstructive pulmonary disease (COPD), emphysema or bronchitis

chronic heart disease, such as heart failure

chronic kidney disease

chronic liver disease, such as hepatitis

chronic neurological conditions, such as Parkinson’s diseasemotor neurone diseasemultiple sclerosis (MS), a learning disability or cerebral palsy

diabetes

problems with your spleen – for example, sickle cell disease or if you have had your spleen removed

a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy

being seriously overweight (a body mass index (BMI) of 40 or above)

those who are pregnant

Further advice and detailed criteria for who is “extremely vulnerable” is available online, since this information is being rapidly updated, it may be helpful to search by relevant condition. eg “asthma coronavirus” in google or another search engine.

 

(COVID-19) – Advice for people living with diabetes

Diabetes UK now have a dedicated section on their website for information around COVID-19 and diabetes, which is being updated on a regular basis (last updated on 17 March). 

Advice on fit notes

From Friday 20 March onwards, those who have COVID-19 or are advised to self-isolate will be able to obtain an “isolation note” by visiting NHS 111 online and completing an online form, rather than visiting a doctor. 

For COVID-19 cases this replaces the usual need to provide a “fit note” after seven days of sickness absence. Isolation notes will also be accepted by Jobcentre Plus as evidence of your inability to attend. The latest Government guidance can be found here

Welcome to the Wooda Surgery Online

Consult online

About Us

The Wooda Surgery is a group practice offering a wide range of medical and nursing services. The team also includes district nurses, midwives and health visitors on attachment from the local trusts.

The surgery is purpose built and there is a pharmacy (leased to Lloyds Chemist) on site. We are accessible to patients with disabilities, including automatic doors at the entrance with level access. We welcome any feedback as to how we can improve our premises for patients with disabilities. 

We welcome new patients living within our practice area (for details contact reception on 01237 471071). 

We really value our patients' feedback on all aspects of the services we offer. We would particularly like to hear from you if you use the surgery regularly or if you have a long term health condition, are a parent of a young family, have a mental health condition or are over the age of 75.

There are parking facilities for patients on site but these are limited and we would ask for your co-operation in parking within the areas marked out. Please be aware that parking is prohibited in Ethelwynne Brown Close and this is monitored by the local council. There is a large public car park adjacent to the surgery on Barnstaple St.


Summary Care Record and online access

Please speak to the Receptionist team about access to your reord online. You will need to provide documents for proof of identity which include photographic I.D, i.e. a passport or driving licence AND proof of your address, i.e a bank statement, unfortunately we cannot accept a utility bill for proof of address. If you do not have these documents, please speak to the Reception team about how you can provide proof of identification.

You will also be required to complete a consent form which you can print out and return to the Reception team. Please see link below:

View your medical record online


Support services in Devon

Please click on the link below to find all the registered support services across Devon.

https://www.pinpointdevon.co.uk/


Self Referral for Physiotherapy

Physiotherapy are now able to offer self-referrals from The Wooda Surgery patients.

Our specialist team of Physiotherapists will carry out a comprehensive examination to help diagnose your problem. Working with you, the Physiotherapist can then develop the most effective treatment plan to help you recover.

Our Physiotherapists aim to use the most appropriate and evidence based techniques. This can include manual therapy, soft tissue massage, acupuncture, hydrotherapy, injection therapy & participation in specific rehabilitation classes. With appropriate advice & education your Physiotherapist will also provide you with a tailored home exercise programme. In combination, this treatment will help you achieve your goals and prevent re-injury.

Here is the link for the online form:

Self Referral Online form for Physiotherapy


DO YOU LOOK AFTER SOMEONE WHO CAN’T GET BY WITHOUT YOUR HELP?

If you are an unpaid carer who provides care and support to a partner, relative, friend or neighbour who wouldn’t be able to get by on their own, please let one of our Patient Service Coordinators know.

There is support available for you that you may not have known about. Once you have informed us, please sign up with Devon Carers who have a variety of different benefits that you may be interested in.

Register with Devon Carers

Please call our Helpline: 03456 434 435 to speak to our Advice Team, who will be able to register you over the telephone.



Making positive changes to your health

Whether you’re looking to quit smoking, lose weight for that special occasion, become more active or reduce your alcohol intake, you've come to the right place.

Take OneSmallStep to change...

Visit https://www.onesmallstep.org.uk/ for more information.


Pharmacy First is a new scheme which allows people with certain minor ailments and conditions to go straight to their pharmacist to receive a consultation and treatment without needing to visit their GP to get a prescription first.

http://devonlpc.org/wp-content/uploads/sites/20/2014/10/Pharmacy-First-Desk-Top-Flyer-for-GPs.pdf

(Site updated 18/05/2020)
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